Why am I posting a picture of my JACKASS?  Please, read on…

Four hours.

FOUR hours spent on the phone, being transferred from one government agency to another.

Two hours on hold.  TWO hours listening to the same 132 second music soundbite.  Over and over and over.  54 times.  Yes, I counted.

After one hour on hold…

Them:  This is Government Agency A.  How can I help you?

Me:  I need a copy of Form Blah Blah Blah.

Them:  You must contact Government Agency B.

Them:  Hello, this is Government Agency B.  How can I help you?

Me:  I need a copy of Form Blah Blah Blah.

Them:  You need to contact Government Agency A.

Me:  I just contacted them.  They sent me to you.

Them:  I’m sorry.  You need to contact Government Agency A.

Them:  Hello, this is Government Agency A.  How can I help you.

Me:  I’m looking for Form Blah Blah Blah.

Them:  I’m sorry, you must contact Government Agency B.

Me:  But I just contacted them and they sent me back to you, whom I originally contacted and was told to contact them, who told me to contact you, who is now telling me to contact them.  I just need this form.

Them:  That form comes from Government Agency B.

Me:  Seriously?  (eyes roll so hard I see my brain)  **Sigh*

Me:  Well, can you at least transfer me so I don’t lose my place in the call line?

Them:  Sorry.

After another hour on hold…

Them:  Hello, this is Government Agency B.  What can I help you with?

Me:  I need Form Blah Blah Blah. Please don’t tell me I need to contact Government Agency A. They sent me to you… again.

Them:  I’m sorry, the information they gave you was wrong.  You need to contact Government Agency A.

Me:  **Long Sigh**   **Silently mouthing curse words**

Me:  I just need Form Blah Blah Blah.  Can’t anyone get a copy for me?

Them:  You’ll need to put that in writing.

Me:  I was told to call this number which was on the letter that YOU sent!

Them:  I need to talk to my supervisor.  Please hold.

15 minutes later…

Them:  I can’t find my supervisor.

Me:  Please, I just need Form Blah Blah Blah.

Them:  I’m sorry.  I wish I could help you, but that’s not my deparment.

Me:  But I’m calling the number which is on the letter that you sent me which states it IS your deparment!

Them:  I know you’re frustrated, but you need to contact Government Agency A.

Me:  But… I… just exactly what am I supposed to do?

Them:  I don’t know ma’am.  We don’t have any guidelines for this.

Me:  You need guidelines to send me to the right department, when I’ve called the number which your Agency gave to me, which should be the right department because YOU TOLD ME TO CALL THIS NUMBER FOR THE INFORMATION I NEEDED!

Them:  I understand ma’am.  You’re frustrated.  Let me get my supervisor.

Me:  Really?  You think so?!?!?!?!?!

Them:  Please hold.

10 minutes later…

Them:  Um, ma’am,.. I can’t find my supervisor.

Me:  Oh.my.god.

CLICK

True Story.